| Project: | Siebel 6 to Siebel 7.7 Upgrade
| | Industry/Company: | Mid-Market Publishing Company
| | Modules: | Accounts, Contacts, Activities, Calendar, Opportunities, Quotes, Orders, Products, Workflow, Assignment Manager, Document Server, Actuate Reports & Report Server, Custom Great Plains Back Office Integration
| | Business Problem: | The client ran all phases of their business (sales, sales support, pre-production, and production) using Siebel 6 as the primary application suite. Knowing this, it was imperative to ensure that they had all the functionality they were accustomed to in Siebel 6 while managing to well defined budget and scope.
The client's dependency on Siebel as its primary business application coupled with the change in application architecture created significant risk in the customer's mind. Being a Mid-Market organization, cost effectiveness was also a factor and as they performed their investigation they found that the proposed project costs varied well beyond their expected budget with little insight into the basis for the proposed costs.
| | Why GIGAThought: | The customer needed a partner to help them define the project in concrete terms. Based on our proven upgrade methodology, in conjunction with our repository analysis engine, GIGAThought was able to provide the client with an iron clad roadmap, firm budgetary numbers and a well defined timeline for the implementation.
| | Project Outcome: | The systems integrator delivered the upgrade to Siebel 7.7 on time, within budget and with no lost functionality. Using the GIGAThought upgrade analysis as the roadmap, the Siebel 7.7 application virtually mirrored what the customer was accustomed to in Siebel 6 - thus reducing the end user's learning curve while promoting business continuity and application adoption. |
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